Passenger Name Correction Rules for Cathay Pacific Flights

 Cathay Pacific maintains strict policies regarding passenger name corrections to ensure the accuracy and security of bookings. Correcting a passenger’s name to match their official travel documents is essential, as discrepancies can lead to denied boarding or complications at immigration checkpoints. The airline’s name correction policy is designed to address minor errors while safeguarding against fraudulent ticket transfers.

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Scope of Name Corrections

Cathay Pacific allows for limited name corrections, primarily focusing on minor errors or adjustments. These corrections must ensure that the ticketed passenger’s name matches their passport or government-issued identification. The following types of name corrections are typically permitted:

  1. Spelling Errors – Simple typographical errors, such as “Jonh” instead of “John,” can be corrected.
  2. Reordering Names – If the first, middle, and last names are entered in the wrong order, they can be rearranged to match the passenger’s identification.
  3. Title or Gender Corrections – Changes to titles (e.g., Mr., Ms.) or gender markers that were mistakenly selected during booking.
  4. Middle Name Adjustments – Adding, removing, or correcting a middle name to reflect official documentation.
  5. Legal Name Changes – If a passenger has legally changed their name due to marriage, divorce, or other reasons, corrections can be made with the submission of appropriate legal documents.

These corrections are permitted as long as the overall identity of the traveler remains unchanged.

Prohibited Name Changes

Cathay Pacific strictly prohibits name changes that involve transferring a ticket to another individual. This means that if the name on the ticket does not match the intended traveler’s documents, the booking must be canceled and a new reservation made. Significant name discrepancies that do not reflect the same individual will not be corrected and will require rebooking at the passenger’s expense.

Step-by-Step Name Correction Process

Step 1: Contact Cathay Pacific or Travel Agent
Passengers must initiate the correction process by contacting Cathay Pacific’s reservations team or their travel agent as soon as the error is identified. Timely action helps prevent complications closer to the departure date.

Step 2: Request Authorization for Correction
A Special Service Request (SSR) must be submitted to Cathay Pacific for authorization. This typically involves a message indicating the necessary correction, such as:
“SSR OTHS CX PLS AUTH NAME CHANGE FROM LEE/MARK TO LEE/MARC.”

Step 3: Await Airline Response
Cathay Pacific reviews the request and either approves or denies the correction. Approval is communicated through the SSR OTHS message system.

Step 4: Complete Name Correction and Reissue Ticket
Upon approval, the name correction is made, and the ticket is reissued. There are generally no additional charges for the correction itself, but the ticket must be reissued to reflect the updated name. Fare differences typically do not apply unless itinerary changes are involved.

Step 5: Verify Details and Avoid PNR Changes
Passengers should verify that all details are correct after the correction. It is important not to modify the Passenger Name Record (PNR) further until the name correction process is fully completed.

Key Considerations

  • Penalty for Unauthorized Changes – Unauthorized name changes may result in penalties (around USD 60) or even ticket cancellation.
  • Required Documentation – For legal name changes, passengers may need to provide marriage certificates, court orders, or other relevant documents.

By following Cathay Pacific’s passenger name correction rules, travelers can avoid unnecessary delays and ensure smooth check-in and boarding processes.

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