Your Guide to Cathay Pacific 24-Hour Flight Cancellation Rules

 Cathay Pacific's 24-hour cancellation policy offers travelers a convenient way to cancel their bookings within 24 hours without facing penalties. This policy is designed to provide flexibility and reassurance, allowing passengers to adjust their travel plans shortly after booking. Below is a complete guide to understanding the key rules, eligibility criteria, and steps involved in canceling a Cathay Pacific flight within 24 hours.

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Who is Eligible for 24-Hour Free Cancellation?

To benefit from Cathay Pacific’s 24-hour cancellation policy, passengers must meet the following requirements:

  1. Cathay Membership – The policy applies exclusively to Cathay members. You must enter your membership number during the booking process. Bookings made without a membership number at the time of purchase will not qualify.

  2. Direct Booking – The flight must be booked directly through Cathay Pacific’s website, mobile app, or WeChat Mini Program. Reservations made via third-party travel agencies or other external platforms are not eligible for 24-hour cancellation.

  3. Advance Purchase – The booking must be made at least 8 days (192 hours) prior to the departure of the first flight segment. Any bookings made within 8 days of departure will not qualify for risk-free cancellation.

  4. Payment Method – Eligible bookings must be paid using cash or a combination of Asia Miles and cash. Fully redeemed flights paid entirely with Asia Miles do not qualify.

  5. Exclusions – Bookings that utilize discount codes (starting from June 3, 2024), special fare categories, or group fares are excluded from the 24-hour cancellation benefit.

Ineligible Bookings for 24-Hour Cancellation

Certain types of bookings do not qualify for Cathay Pacific’s 24-hour risk-free cancellation, including:

  • Flights booked within 8 days of departure
  • Group bookings or MICE (meetings, incentives, conferences, exhibitions) fares
  • Tickets reissued, modified, or split from the original booking
  • Bookings using the “Hold Your Fare” feature
  • Discounted fares purchased with promotional codes (after June 3, 2024)

Step-by-Step: How to Cancel Your Flight Within 24 Hours

Step 1: Log into Cathay Pacific’s Website or App

Step 2: Access Your Booking

  • Enter your booking reference and last name or log into your Cathay member account to view current bookings.

Step 3: Cancel the Flight

  • Select the reservation you wish to cancel.
  • Follow the on-screen instructions to cancel the booking within the 24-hour window.
  • After cancellation, you will receive a confirmation email.

Refund Process and Timeline

  • Credit Card/PayPal Payments – Refunds typically appear within 7 business days.
  • Other Payment Methods – Processing can take up to 20 calendar days.
  • Asia Miles Plus Cash – The cash portion will be refunded, and the miles will return to your Cathay account.

Key Considerations and Tips

  • Cancellation Timing – The cancellation must be completed within 24 hours of booking. Be mindful of time zone differences when canceling.
  • Refund for Extras – Prepaid seat reservations, extra baggage, and lounge passes will also be refunded if the flight is canceled within 24 hours.
  • No Customer Care Cancellations – This policy applies strictly to cancellations made through the Manage Booking section. Requests via phone or live chat are not eligible.

Cathay Pacific’s 24-hour cancellation policy adds flexibility and security for travelers, allowing them to modify plans without penalty. By understanding the rules and following the proper steps, Cathay members can make the most of this valuable benefit.

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